Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

Quality starts in the boardroom.

A bad system will beat a good person every time.

Learning is not compulsory; it's voluntary... But to survive, we must learn.

If you destroy the people of a company, you do not have much left.

Information is not knowledge. Let's not confuse the two.