Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Change the rule and you will get a new number.

Put a good person in a bad system and the bad system wins, no contest.

A rational prediction has an explanation based on theory.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

People work in the system. Management creates the system

Understanding variation is the key to success in quality and business.