Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Any manager can do well in an expanding market.

Management's job is to know which systems are stable and which are not.

Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.

You can expect what you inspect.

There must be consistency in direction.

It's not enough to do your best; you must know what to do & then do your best.