Eighty percent of American managers cannot answer with any measure of confidence these seemingly simple questions: What is my job? What in it really counts? How well am I doing?

Management by results is confusing special causes with common causes.

Hard work and best efforts will not by themselves dig us out of the pit.

Nobody goes to work to do a bad job.

Hold everybody accountable? Ridiculous!

There is no economy in having one operation produce a part and another separate the good ones from the bad ones.

Don't expect smart people to listen to you without proof.