I am not reporting things about people. I am reporting things about practices.
Eliminate numerical quotas, including Management by Objectives.
Understanding variation is the key to success in quality and business.
You do not install quality; you begin to work at it.
If someone can make a contribution to the company he feels important.
The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.