We are here to make another world.

You have to manage a system. The system doesn't manage itself.

People work in the system. Management creates the system

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

...the most important things we need to manage can't be measured.

When people try to do what they can not do, they wish to give up.

Scientific data are not taken for museum purposes; they are taken as a basis for doing something. If nothing is to be done with the data, then there is no use in collecting any. The ultimate purpose of taking data is to provide a basis for action or a recommendation for action. The step intermediate between the collection of data and the action is prediction.