The result of long-term relationships is better and better quality, and lower and lower costs.

You do not find knowledge in a dictionary, only information.

Without theory we can only copy.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.

Without theory, there are no questions.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

The most important things cannot be measured.