The result of long-term relationships is better and better quality, and lower and lower costs.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

We are here to make another world.

You can only elevate individual performance by elevating that of the entire system.