He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

Information is not knowledge. Let's not confuse the two.

You do not install knowledge.

The problem is that most courses teach what is wrong.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

There is no knowledge without theory.

You can not hear what you do not understand.