He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.

It would be a mistake to export western management to a friendly country.

...the most important things we need to manage can't be measured.

There is very little evidence that we give a hoot about profit.

When a system is stable, telling the worker about mistakes is only tampering.

Each system is perfectly designed to give you exactly what you are getting today.

You can not achieve an aim unless you have a method.