There is no knowledge without theory.

Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force

Profit in business comes from repeat customers

Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.

All anyone asks for is a chance to work with pride.

Experience by itself teaches nothing.

It's not enough to do your best; you must know what to do & then do your best.