Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

Innovation comes from people who take joy in their work.

Zero defects is a super highway going down the tube.

You must not run your Organization as a functional hierarchy. You must understand it as a System.

Management does not know what a system is.

A man who knows not his limitations is of no use to anyone.

You do not install knowledge.