Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

The individual has been crushed by our style of management today.

We should be guided by theory, not by numbers.

In God we trust; all others bring data.

When we cooperate, everybody wins.

The customer invents nothing. New products and new services come from the producer.

Absence of defects does not necessarily build business... Something more is required.