The most important measures are both unknown and unknowable.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

The aim of leadership should be to improve the performance of man and machine, to improve quality, to increase output, and simultaneously to bring pride of workmanship to people. Put in a negative way, the aim of leadership is not merely to find and record failures of men, but to remove the causes of failure: to help people to do a better job with less effort.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

People need to know what their jobs are.

Improve quality, you automatically improve productivity.

It's management's job to know.