Hard work and best efforts will not by themselves dig us out of the pit.
The customer invents nothing. New products and new services come from the producer.
Survival is optional. No one has to change.
When people try to do what they can not do, they wish to give up.
The result of long-term relationships is better and better quality, and lower and lower costs.
No one can measure the loss of business that may arise from a defective item that goes out to a customer.