To manage one must lead. To lead, one must understand the work that he and his people are responsible for

There is very little evidence that we give a hoot about profit.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

What we need to do is learn to work in the system, by which I mean that everybody, every team, every platform, every division, every component is there not for individual competitive profit or recognition, but for contribution to the system as a whole on a win-win basis.

Many people in management are being paid to produce waste.

You should not ask questions without knowledge.

No requirement of industry is so much neglected as operational definitions.