To manage one must lead. To lead, one must understand the work that he and his people are responsible for

A man who knows not his limitations is of no use to anyone.

Change the rule and you will get a new number.

It does not happen all at once. There is no instant pudding.

The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

The transformation will come from leadership.

You do not find knowledge in a dictionary, only information.