You can only elevate individual performance by elevating that of the entire system.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

You can see from a flow diagram who depends on you and whom you can depend on. You can now take joy in your work.

New product and new types of service are generated, not by asking the consumer, but by knowledge, imagination, innovation, risk, trial and error on the part of the producer, backed by enough capital to develop the product or service and to stay in business during the learn months of introduction.

We are being ruined by the best efforts of people who are doing the wrong thing.

If someone can make a contribution to the company he feels important.

The worker is not the problem. The problem is at the top! Management!