I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

It's management's job to know.

You can not hear what you do not understand.

Management of outcomes may not be any more than a skill. It does not require knowledge.

Plants don't close from poor workmanship, but from poor management.

One need not be eminent in any part of profound knowledge in order to understand it and to apply it. The various segments of the system of profound knowledge cannot be separated. They interact with each other. For example knowledge about psychology is incomplete without knowledge of variation.

It is management's job to direct the efforts of all components toward the aim of the system. The first step is clarification: everyone in the organization must understand the aim of the system, and how to direct his efforts toward it. Everyone must understand the damage and loss to the whole organization from a team that seeks to become a selfish, independent, profit center.