Everyone is a customer for somebody, or a supplier to somebody.
In God we trust; all others bring data.
Whenever there is fear, you will get wrong figures.
Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
A system can not understand itself.
A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.