The aim should be to work on the method of management.

The most valuable "currency" of any organization is the initiative and creativity of its members. Every leader has the solemn moral responsibility to develop these to the maximum in all his people. This is the leader's highest priority.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

A rational prediction has an explanation based on theory.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

Innovation comes from the producer - not from the customer.

We know what we told him, but we don't know what he heard.