We have to bring back the individual. Management has smothered the individual.
To successfully respond to the myriad of changes that shake the world, transformation into a new style of management is required. The route to take is what I call profound knowledge, knowledge for leadership of transformation.
We must understand variation.
Management's job is to know which systems are stable and which are not.
Put a good person in a bad system and the bad system wins, no contest.
Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.