A bad system will beat a good person every time.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

The aim of education should be to preserve and nurture the yearning for learning that a child is born with.

One cannot be successful on visible figures alone ... the most important figures that one needs for management are unknown or unknowable, but successful management must nevertheless take account of them.

The job can't be finished only improved to please the customer.

It's not enough to do your best; you must know what to do & then do your best.

If you can't describe what you are doing as a process, you don't know what you're doing.