A bad system will beat a good person every time.

Nobody should try to use data unless he has collected data.

Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

There is very little evidence that we give a hoot about profit.

Learn the basics of analytics and people will love you. If you don't have time to learn, hire someone.

Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.