A bad system will beat a good person every time.

No one can measure the loss of business that may arise from a defective item that goes out to a customer.

The problem is that most courses teach what is wrong.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

We should work on our process, not the outcome of our processes.

You can only elevate individual performance by elevating that of the entire system.