The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
You can not plan to make a discovery. You do not plan innovation.
People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.
A system can not understand itself.
You can expect what you inspect.
People are born with intrinsic motivation, self-esteem, dignity, curiosity to learn, joy in learning.