Knowledge is theory. We should be thankful if action of management is based on theory. Knowledge has temporal spread. Information is not knowledge. The world is drowning in information but is slow in acquisition of knowledge. There is no substitute for knowledge.

If you destroy the people of a company, you do not have much left.

The greatest waste … is failure to use the abilities of people…to learn about their frustrations and about the contributions that they are eager to make.

The emphasis should be on why we do a job.

Let us ask our suppliers to come and help us to solve our problems.

Quality begins with the intent, which is fixed by management.

You must not run your Organization as a functional hierarchy. You must understand it as a System.