Eliminate numerical quotas, including Management by Objectives.

Survival is optional. No one has to change.

Does the customer invent new product or service? The customer generates nothing. No customer asked for electric lights. There was gas and gas mantles, which gave good light.

Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

Management's job is to know which systems are stable and which are not.

Divide responsibility and nobody is responsible.

Judging people does not help them.