Management's job is to know which systems are stable and which are not.
Let us ask our suppliers to come and help us to solve our problems.
The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.
Any manager can do well in an expanding market.
A system must be managed. It will not manage itself.
Knowledge is the key.