Hard work and best efforts will not by themselves dig us out of the pit.

People copy examples and then they wonder what is the trouble. They look at examples and without theory they learn nothing.

We have to bring back the individual. Management has smothered the individual.

You should not ask questions without knowledge.

You do not install knowledge.

Absence of defects does not necessarily build business... Something more is required.

He that expects to quantify in dollars the gains that will accrue to a company year by year for a program for improvement of quality expounded in [Out of the Crisis] will suffer delusion. He should know before he starts that he will be able to quantify only a trivial part of the gain.