Let us ask our suppliers to come and help us to solve our problems.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

To manage one must lead. To lead, one must understand the work that he and his people are responsible for

I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!

Two basic rules of life are: 1) Change is inevitable. 2) Everybody resists change.

The problem is that most courses teach what is wrong.

Foremost is the principle that the purpose of consumer research is to understand the customer's needs and wishes, and thus design product and service that will provide better living for him in the future. A second principle is that no one can guess the future loss of business from a dissatisfied customer.