The transformation will come from leadership.

The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.

It would be a mistake to export western management to a friendly country.

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

Scrap doesn't come for free, we pay someone to make it.

If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

Innovation comes from people who take joy in their work.