It would be a mistake to export western management to a friendly country.

Retroactive management emphasizes the bottom line.

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.

Inspection with the aim of finding the bad ones and throwing them out is too late, ineffective, and costly. Quality comes not from inspection but from improvement of the process.

The most basic problem is that performance appraisals often don't accurately assess performance.

You can not achieve an aim unless you have a method.

Manage the cause, not the result.