Quality is everyone's responsibility.
A leader's job is to help his people.
Long-term commitment to new learning and new philosophy is required of any management that seeks transformation. The timid and the fainthearted, and the people that expect quick results, are doomed to disappointment.
We have to bring back the individual. Management has smothered the individual.
We are here to make another world.
Quality is made in the board room. A worker can deliver lower quality, but she cannot deliver quality better than the system allow.