You must not run your Organization as a functional hierarchy. You must understand it as a System.
The system that people work in and the interaction with people may account for 90 or 95 percent of performance.
A leader's job is to help his people.
You cannot inspect quality into the product; it is already there.
You can not achieve an aim unless you have a method.
The worker is not the problem. The problem is at the top! Management!