For Quality: Stamp out fires, automate, computerize, M.B.O., install merit pay, rank people, best efforts, zero defects. WRONG!!!! Missing ingredient: profound knowledge.
Monetary rewards are not a substitute for intrinsic motivation.
You can not define being exactly on time.
You can not achieve an aim unless you have a method.
All models are wrong; some models are useful.
Quality starts in the boardroom.