People care more for themselves when they contribute to the system.

The system that people work in and the interaction with people may account for 90 or 95 percent of performance.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

Transformation is not automatic. It must be learned; it must be led.

A system must be managed. It will not manage itself. Left to themselves in the Western world, components become selfish, competitive. We cannot afford the destructive effect of competition.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

Adopt a new philosophy of cooperation (win-win) in which everybody wins.