People care more for themselves when they contribute to the system.

Everyone is a customer for somebody, or a supplier to somebody.

Let us ask our suppliers to come and help us to solve our problems.

When people try to do what they can not do, they wish to give up.

To copy is to invite disaster.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.