People work in the system. Management creates the system

You cannot inspect quality into the product; it is already there.

The moral is that it is necssary to innovate, to predict the needs of the customers, and give him more. He that innovates and is lucky will take the market.

A system is a network of interdependent components that work together to try to accomplish the aim of the system. A system must have an aim. Without the aim, there is no system.

I am not reporting things about people. I am reporting things about practices.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.