People work in the system. Management creates the system

Retroactive management emphasizes the bottom line.

Management of outcomes may not be any more than a skill. It does not require knowledge.

You cannot inspect quality into the product; it is already there.

I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special

There is no knowledge without theory.

Quality starts in the boardroom.