People work in the system. Management creates the system

Managing by results only makes things worse.

Plants don't close from poor workmanship, but from poor management.

It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.

Rational behavior requires theory. Reactive behavior requires only reflex action.

The prevailing style of management must undergo transformation. A system can not understand itself. The transformation requires a view from outside.

A goal without a method is nonsense.