Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.
Absence of defects does not necessarily build business... Something more is required.
You can not plan to make a discovery. You do not plan innovation.
Management does not know what a system is.
Transformation is not automatic. It must be learned; it must be led.
The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.