Eighty-five percent of the reasons for failure are deficiencies in the systems and process rather than the employee. The role of management is to change the process rather than badgering individuals to do better.
People learn in different ways: reading, listening, pictures, watching.
No requirement of industry is so much neglected as operational definitions.
Quality is everyone's responsibility.
You do not find knowledge in a dictionary, only information.
If someone can make a contribution to the company he feels important.