The principles and methods for improvement are the same for service as for manufacturing. The actual application differs, of course, from one product to another, and from one type of service to another.

We are here to learn, to make a difference and to have fun.

There is no substitute for knowledge.

Any manager can do well in an expanding market.

Rational behavior requires theory. Reactive behavior requires only reflex action.

The aim should be to work on the method of management.

When a worker has reached a stable state, further training will not help him.