The customer is the most important part of the production line.
Rational behavior requires theory. Reactive behavior requires only reflex action.
To manage one must lead. To lead, one must understand the work that he and his people are responsible for
Sub-optimization is when everyone is for himself. Optimization is when everyone is working to help the company.
When a system is stable, telling the worker about mistakes is only tampering.
If someone can make a contribution to the company he feels important.