Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

We know what we told him, but we don't know what he heard.

You can not plan to make a discovery. You do not plan innovation.

Judging people does not help them.

Without questions, there is no learning.

The only useful function of a statistician is to make predictions, and thus to provide a basis for action.

I am not reporting things about people. I am reporting things about practices.