Anybody can achieve gains in quality by slowing down production. That is not what we are talking about.

Quality is everyone's responsibility.

It is important that an aim never be defined in terms of activity or methods. It must always relate directly to how life is better for everyone. . . . The aim of the system must be clear to everyone in the system. The aim must include plans for the future. The aim is a value judgment.

Without questions, there is no learning.

You do not find knowledge in a dictionary, only information.

Hold everybody accountable? Ridiculous!

The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.