The aim proposed here for any organization is for everybody to gain - stockholders, employees, suppliers, customers, community, the environment - over the long term.
You can not hear what you do not understand.
We want best efforts guided by theory.
Knowledge is the key.
Manage the cause, not the result.
I should estimate that in my experience most troubles and most possibilities for improvement add up to the proportions something like this: 94% belongs to the system responsibility of management 6% special