To optimize the whole, we must sub-optimize the parts
It's not enough to do your best; you must know what to do & then do your best.
Absence of defects does not necessarily build business... Something more is required.
The biggest cost of poor quality is when your customer buys it from someone else because they didn't like yours.
To copy is to invite disaster.
The average American worker has fifty interruptions a day, of which seventy percent have nothing to do with work.