The most important measures are both unknown and unknowable.
All anyone asks for is a chance to work with pride.
I think that people here expect miracles. American management thinks that they can just copy from Japan - but they don't know what to copy!
It is a mistake to assume that if everybody does his job, it will be all right. The whole system may be in trouble.
Many people in management are being paid to produce waste.
You can expect what you inspect.