Management of outcomes may not be any more than a skill. It does not require knowledge.
W. Edwards DemingThe source of innovation is freedom. All we have - new knowledge, invention - comes from freedom. Discoveries and new knowledge come from freedom. When somebody is responsible only to himself, [has] only himself to satisfy, then you'll have invention, new thought, now product, new design, new ideas.
W. Edwards DemingThe most basic problem is that performance appraisals often don't accurately assess performance.
W. Edwards Deming