If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

Stamping out fires is a lot of fun, but it is only putting things back the way they were.

People work in the system. Management creates the system

If you can't describe what you are doing as a process, you don't know what you're doing.

Any two people have different ideas of what is important.

Forces of Destruction: grades in school, merit system, incentive pay, business plans, quotas.

You should not ask questions without knowledge.