If you wait for people to come to you, you'll only get small problems. You must go and find them. The big problems are where people don't realize they have one in the first place.

The most important measures are both unknown and unknowable.

We have to bring back the individual. Management has smothered the individual.

Information is not knowledge. Let's not confuse the two.

Nobody goes to work to do a bad job.

Many people in management are being paid to produce waste.

3% of the problems have figures, 97% of the problems do not.