...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

Competition should not be for a share of the market-but to expand the market.

Let us ask our suppliers to come and help us to solve our problems.

Zero defects is a super highway going down the tube.

A manager of people knows that in this stable state it is distracting to tell the worker about a mistake.

Everyone is a customer for somebody, or a supplier to somebody.

The aim should be to work on the method of management.