...a person and an organization must have goals, take actions to achieve those goals, gather evidence of achievement, study and reflect on the data and from that take actions again. Thus, they are in a continuous feedback spiral toward continuous improvement. This is what 'Kaizan' means.

It only takes a little innovation.

We are here to make another world.

A leader is a coach, not a judge.

The ultimate purpose of collecting the data is to provide a basis for action or a recommendation.

He that would run his company on visible figures alone will in time have neither company nor figures.

The process is not just the sum of its parts.