Over and over, people try to design systems that make tomorrow's work easy. But when tomorrow comes it turns out they didn't quite understand tomorrow's work, and they actually made it harder.

The shortest path to exceeding expectations doesn't generally pass through meeting expectations.

Global collaboration is something that Wiki mastered in a small way and here we can master it in a big way.

When a manager asks for hard data, that's usually just his way of saying no.

There's been an awful lot of discussion about what is or isn't simple, and people have gotten a pretty sophisticated notion of simplicity, but I'm not sure it has helped.

I can't tell you how much time is spent worrying about decisions that don't matter. To just be able to make a decision and see what happens is tremendously empowering, but that means you have to set up the situation such that when something does go wrong, you can fix it.

Why have a locked wiki when you can instead just post static Web pages?