Organizations should try to find out if their learning programs actually work.

In order to serve its purpose, a vision has to be a shared vision.

Leaders are people who do the right thing; managers are people who do things right.

Encourage dissent: Leaders should have associates who have contrary views, who are devil's advocates, "variance sensors" who can tell them the difference between what is expected and what is really happening, between what they want to hear and what they need to hear. There are too many naked emperors running around today.

Vision animates, inspires, transforms purpose into action.

The opposite of hope is despair, and when we despair, it is because we feel there are no choices.

Coaching will become the model for leaders in the future... I am certain that leadership can be learned and that terrific coaches... facilitate learning.