Leaders should always expect the very best of those around them. They know that people can change and grow.

Listening to the inner voice - trusting the inner voice - is one of the most important lessons of leadership.

Trust resides squarely between faith and doubt.

Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.

Without a terrific leader, you're not going to have a Great Group. But it is also true that you're not going to have a great leader without a Great Group.

That's important to remember: it's not just a collection of great individuals but a group of people who enjoy playing in the sandbox, thoroughly enjoying collaborative problem solving.

No leader can create sustainable, significant change without a reservoir of good will. Without that, you always tend to compromise with failure.