A passion for continual learning, a refined, discerning ear for the moral and ethical consequences of their actions, and an understanding of the purposes of work and human organisations

Followers who tell the truth, and leaders who listen to it, are an unbeatable combination.

Successful leaders are great askers

I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation. Someone once wrote that the sound of surprise is jazz, and if there's any one thing that we must try to get used to in this world, it's surprise and the unexpected. Truly, we are living in world where the only thing that's constant is change.

Understand the "Pygmalion Effect": Leaders should always expect the very best of those around them. They know that people can change and grow.

I am reminded how hollow the label of leadership sometimes is and how heroic followership can be.

Leadership has become a heavy industry. Concern and interest about leadership development is no longer an American phenomenon. It is truly global. Though I will probably be in less demand, I wanted to move on.