Ineffective leaders often act on the advice and counsel of the last person they talked to.

People who cannot invent and reinvent themselves must be content with borrowed postures, secondhand ideas, fitting in instead of standing out.

Ineffective leaders often act on the advice and counsel of the last person they talked to.

Expect the best from your people and they will usually deliver but your expectations must be realistic.

Manage the dream: Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.

All of great leaders evidence four basic qualities that are central to their ability to lead: adaptive capacity, the ability to engage others through shared meaning, a distinctive voice, and unshakeable integrity. These four qualities mark all exemplary leaders, whatever their age, gender, ethnicity, or race.

Some of the strongest resistance to necessary change is the result of what Jim O'Toole has so aptly characterized as "the ideology of comfort and the tyranny of custom."