I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation. Someone once wrote that the sound of surprise is jazz, and if there's any one thing that we must try to get used to in this world, it's surprise and the unexpected. Truly, we are living in world where the only thing that's constant is change.

Embrace error: Create an atmosphere in which prudent risk taking is strongly encouraged.

Every great group is an island... but an island with a bridge to the mainland.

Servant leadership teaches us that you have to lay your cards on the table.

The ability to plan for what has not yet happened, for a future that has only been imagined, is one of the hallmarks of leadership.

Good leaders make people feel that they're at the very heart of things, not at the periphery.

Without a terrific leader, you're not going to have a Great Group. But it is also true that you're not going to have a great leader without a Great Group.