I used to think that running an organization was equivalent to conducting a symphony orchestra. But I don't think that's quite it; it's more like jazz. There is more improvisation. Someone once wrote that the sound of surprise is jazz, and if there's any one thing that we must try to get used to in this world, it's surprise and the unexpected. Truly, we are living in world where the only thing that's constant is change.

There is a profound difference between information and meaning.

The manager accepts the status quo; the leader challenges it.

Understand the "Pygmalion Effect": Leaders should always expect the very best of those around them. They know that people can change and grow.

Frank Gehry designs buildings that make other architects half his age (he's 78) gasp with envy. Neotony is what makes him lace up his skates and whirl around the ice rink, while visionary buildings come to life and dance in his head.

Excellence is a better teacher than mediocrity. The lessons of the ordinary are everywhere. Truly profound and original insights are to be found only in studying the exemplary.

Leadership is the capacity to translate vision into reality.