Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

That's nonsense; in fact, the opposite is true. Leaders are made rather than born.

Too many companies believe people are interchangeable. Truly gifted people never are. They have unique talents. Such people cannot be forced into roles they are not suited for, nor should they be. Effective leaders allow great people to do the work they were born to do.

Trust is difficult to define, but we know when it's present and when it's not.

The ability to plan for what has not yet happened, for a future that has only been imagined, is one of the hallmarks of leadership.

It is the capacity to develop and improve their skills that distinguishes leaders from followers.

Leaders do not avoid, repress, or deny conflict, but rather see it as an opportunity