Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

The failure to find the right niche for people - or to let them find their own perfect niches - is a major reason that so many workplaces are mediocre, even toxic, in spite of the presence of talent. Leaders of great groups give them whatever they need and free them from everything else.

Coaching will become the model for leaders in the future... I am certain that leadership can be learned and that terrific coaches... facilitate learning.

Our tendency to create heroes rarely jibes with the reality that most nontrivial problems require collective solutions.

Encourage reflective backtalk: Leaders know the importance of having someone in their lives who will unfailingly and fearlessly tell them the truth.

People who know what they want and why they want it, and have the skills to communicate that to others in a way that gains support

Leadership has become a heavy industry. Concern and interest about leadership development is no longer an American phenomenon. It is truly global. Though I will probably be in less demand, I wanted to move on.