Understand stakeholder symmetry: Find the appropriate balance of competing claims by various groups of stakeholders.

People who know what they want and why they want it, and have the skills to communicate that to others in a way that gains support

People in great groups have blinders on. Their work is all they see. They value failures as learning opportunities. They are optimistic, not realistic, as they proceed from one challenge and crisis to the next.

Leaders wonder about everything, want to learn as much as they can, are willing to take risks, experiment, try new things. They do not worry about failure but embrace errors, knowing they will learn from them.

Without character, there is no credibility; and without credibility, there is no trust.

Leaders must earn the trust of their teams, their organizations, and their stakeholders before attempting to engage their support.

Great leaders love talent and know where to find it. They surround themselves with talented people who can work effectively together.