Without character, there is no credibility; and without credibility, there is no trust.

All claims deserve consideration but some claims are more important than others.

Without a terrific leader, you're not going to have a Great Group. But it is also true that you're not going to have a great leader without a Great Group.

Organizations have to come to grips with the fact that tests of adaptive capability aren't always pleasant. Learning can be a powerful emotional event, and organizations have to be cognizant of that. They must understand that those who complete high-quality executive education programs are going to see the organization with fresh eyes after they return. Those who re-enter the workplace filled with new enthusiasm and new ideas often find a chilly response on the part of their supervisors.

Excellence is a better teacher than mediocrity.

Embrace error: Create an atmosphere in which prudent risk taking is strongly encouraged.

Create a compelling vision, one that takes people to a new place, and then translate that vision into a reality.