Without character, there is no credibility; and without credibility, there is no trust.

What job is worth the enormous psychic cost of following a leader who values loyalty in the narrowest sense.

If you're the leader, you've got to give up your omniscient and omnipotent fantasies - that you know and must do everything. Learn how to abandon your ego to the talents of others.

Growing other leaders from the ranks isn't just the duty of the leader, it's an obligation.

The crucible is a dividing line, a turning point, and those who have gone through it feel they are very different from the way they were before. Believing that they have been transformed or have transformed themselves, those who survive the crucible (and many don't) are more confident, more willing to take future risks. That new self-confidence is grounded in the belief that he or she has done something hard and done it well.

That is the key challenge facing management today; change is the only constant.

Trust is the emotional glue that binds followers and leaders together.