We've all seen talented young players who get to a certain level but there comes a point where that talent will only take you so far. The great players go away and work on extra things. They work harder on their skills, they start having early nights and they think about their diet and training. That is what takes them to the next level.

Having a social appetite for knowledge and wanting to develop and improve as a coach is important, but I believe in empowering people, particularly the other coaches that work with the team, giving them ownership and responsibility.

When you beat England at Twickenham you don't feel the need to make changes to a winning side, but there are areas we think we can improve

Coaching is about not being afraid to be challenged and, above all, trying to enjoy the experience.

The attitude in terms of how players work both on and off the field has a massive impact on us as coaches but also the performance and how the team does as well.

There are times when players have got to feel that if they work hard and they give everything, they get the carrot, but they also need to know that there's a stick. If performance, discipline or attitude isn't good enough, there is a bit of the stick and there will be a punishment.

There's no better feeling than sitting on the team bus travelling to the Millennium Stadium knowing that the team will be playing in front of 74,500 people. You're driven through the crowds where you see the smiles on people's faces and I get a huge buzz out of that.