In a user lead model, users are bringing in their own technology... and you can build software then, around the user.

If every customer is using your product "correctly", you'll never learn anything interesting about what to do next.

Your product should sell itself, but that does not mean you don't need salespeople.

The best technology is aimed far enough in the future that it stands out, but close enough to the present that it blends in.

We're enamored with the concept that there's always a price. But sometimes, your goal is to build a great company, not sell it.

Sometimes things are the way they are and can't be changed, other times it's because no one ever tried. Your job is to find the latter.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.