You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

I think bad politics are incredibly dangerous, so it's important to make sure that people are communicating well. Culture and morale are super important. It's best to not force it, but let it happen organically and genuinely.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

We're enamored with the concept that there's always a price. But sometimes, your goal is to build a great company, not sell it.

Listen to your customers, but don't always build exactly what they're telling you. This is a really key distinction around building enterprise software.