You can keep 'consumer' DNA at the center of your product. That will always mean that adoption is easier.

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.

There's a lot of pride that business owners have. It's actually really critical that pride and ownership extends to everyone in the organization. I think of everyone is in the same boat in driving the company forward.

Your product should sell itself, but that does not mean you don't need salespeople.

I'm obsessed with speed. I'm always asking myself, 'Why can't we do things faster? Why can't it happen more efficiently? Why is this requiring three meetings instead of one?'

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

We're going from a world of customized software to standardized platforms.