The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

Do things that incumbents can't or won't do because it's economically or technically infeasible.

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.

If you're in your early 20s and you're hanging out with a bunch of other people in their early 20s, nobody has a sense of the kinds of problems that real 'workers' run into every day. They're running into a completely different set of problems like 'what's the party going on right now that I should be going to?

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

My dad is a chemical engineer, and my mom was a teacher. They were pretty serious about education, but I always thought about things a little bit differently.

A lot of being productive personally is determined by how you organize your entire business. You can't separate those two things.