The benefit to building a startup is that customers don't have the same kind of friction when they adopt new technology.

If you're in your early 20s and you're hanging out with a bunch of other people in their early 20s, nobody has a sense of the kinds of problems that real 'workers' run into every day. They're running into a completely different set of problems like 'what's the party going on right now that I should be going to?

You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

You want to find the really crazy but still somewhat reasonable outliers within the customer ecosystem.

We didn't really start the company to go build an enterprise software company.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

I'm obsessed with speed. I'm always asking myself, 'Why can't we do things faster? Why can't it happen more efficiently? Why is this requiring three meetings instead of one?'