My workday begins around 11 A.M., with a cup of black coffee in each hand. If I had more hands, there would be more coffee.

Startups live at the intersection of existential crisis and everything going perfectly great.

All we're really doing is repeating technologies that were tried 10, 20, 30 years ago... it's just that it was too expensive, too unusable, and we didn't have the enabling technologies to make it possible.

Too little process and you can't get good work done. Too much process and you can't get any work done. Most companies never find the middle.

What happens to the Microsofts, Oracles and IBMs of the world is that when they get big enough, they don't think they need to bring that same level of focus and energy to the end-user experience.

I tend to not discriminate when it comes to people I can learn from. Basically, if someone has built a meaningful business in software, technology or media, faced disruption and adversity, and overcame underdog status, I want to know how they did it.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.