You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

Everything about the enterprise, and then by definition the software the enterprise uses has changed - just in the last 5 years.

We didn't really start the company to go build an enterprise software company.

The most customer-centric organizations can answer any question by deciding what's best for the customer, without ever having to ask.

The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.

You intentionally start small, because you will not be able to compete with an incumbent... because the incumbent is always going to go for the full solution.

I have a lot of faults. I often interrupt in meetings. I talk too loud. I talk too fast.