You'll learn more in a day talking to customers than a week of brainstorming, a month of watching competitors, or a year of market research.

The business models in enterprise have changed pretty dramatically. A huge problem with enterprise software traditionally has been usually you sell to the customer and then they adopt the technology. The great thing about 'freemium' and the new way enterprise software is being sold is you get to try it first and then buy it.

Everything about the enterprise, and then by definition the software the enterprise uses has changed - just in the last 5 years.

You can look at the cost structure of an incumbent company and discover: where are they not going to be able to drop their prices... because that business model is fundamental to the existence of the company.

I have a lot of faults. I often interrupt in meetings. I talk too loud. I talk too fast.

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

The product that wins is the one that bridges customers to the future, not the one that requires a giant leap.