I'm obsessed with speed. I'm always asking myself, 'Why can't we do things faster? Why can't it happen more efficiently? Why is this requiring three meetings instead of one?'

If you don't go to every level of your company, you distance yourself from the marketplace and from your people.

Startups live at the intersection of existential crisis and everything going perfectly great.

Jeff Bezos is opening a retail store and owns a newspaper. Turns out everything we thought about the Internet is wrong.

Modularize, don't customize. Build a platform as opposed to building all of the custom technology and custom vertical experiences.

Better to be right about the trend and wrong about the implementation, than the other way around.

Innovation in tech favors the naive and the stubborn. If you are too rational you won't tackle problems that others once failed at.