When 'Being Rushed' is the problem . . . Rushing is never the solution.

Making changes isn't about stopping the problem, it's about starting the solution.

How do you keep people from jerking your chain? Don't give your chain to jerks!

In order to become more influential with those who are resistant to our point of view, we must be willing to start with what is influencing them.

Living exclusively in the land of the head or the heart will always be a limiting, limited experience. The most successful among us have dual citizenship.

Leaders should interact with everyone in their organization as if the interaction is being recorded and will be used as a training film on how to treat colleagues, coworkers, and customers.

You can't 'cope with' change anymore than you can 'manage' stress.