To influence others, we must know what is influencing them... and they must know that we get it.

The problem with lethargy is that doing nothing validates the fear that nothing can be done.

The journey of life is both too short and too precious to be sidetracked by guilt trips.

There are two ways to respond to the trials and tribulations of our present and past . . . 'Ain't it awful?' . . . or . . . 'Good information!' Our choice of responses will determine our experience of life.

Many of us go from being taken care of as children to taking care of others as adults. Shouldn't there be a time when we learn to take care of ourselves?

To understand ourself, we must understand our "selves," or the parts of us that motivate our thoughts, decisions, and behaviors.

Leaders should interact with everyone in their organization as if the interaction is being recorded and will be used as a training film on how to treat colleagues, coworkers, and customers.