Diversity, or the state of being different, isn't the same as inclusion. One is a description of what is, while the other describes a style of interaction essential to effective teams and organizations.

Holding on to painful images of the past in order to avoid painful experiences in the future serves only to color the present with pain.

In order to become more influential with those who are resistant to our point of view, we must be willing to start with what is influencing them.

Mistakes are just 'mis-takes,' or an action that we took that missed.

The way to encourage people to be accountable is to engage the responsible, accountable, trustworthy part of their brain.

There are two ways to make someone important in our lives ... we can either love them or hate them.

Regardless of what is being discussed . . . the issue is never more important than the quality of the interaction.