The key to effective giving is to stay open to receiving.

Play the Reverse gossip game. See how many nice things you can say behind someones back.

Influence is the ability to move a person to a desired action.

Go looking for conflict, and you'll find it. Go looking for people to take advantage of you, and they generally will. See the world as a dog-eat-dog place, and you'll always find a bigger dog looking at you as if you're his next meal. Go looking for the best in people, and you'll be amazed at how much talent, ingenuity, empathy, and good will you'll find. Ultimately, the world treats you more or less the way you expect to be treated.

The 8 key words that will move practically anyone to your side of the issue: 'If you can't do it, I'll definitely understand.'

When you sell on price, you are a commodity. When you sell on value, you are a resource.

A frame is the foundation from which everything evolves.