The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

Brand is really the connection between you and your customersif you have a very strong culture, then the brand will come through.

There's no such thing as a good or bad culture, it's either a strong or weak culture. And a good culture for somebody else may not be a good culture for you.

The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

The office is the laboratory and meeting your users is like going into the field. You can't just stay in the lab. And it's not just asking users what they want, it's about seeing what they're doing.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.

In June, 2010, I moved out of my apartment and I have been mostly homeless ever since.