The stuff that matters in life is no longer stuff. It's other people. It's relationships. It's experience.

Our "overnight" success took 1,000 days.

We start with the perfect experience and then work backward. That's how we're going to continue to be successful.

It's better to have 100 people love you than to have 1,000,000 people like you.

In organizations (or even in a society) where culture is weak, you need an abundance of heavy, precise rules and processes.

Everyone's got a moment or two in their life where something happens and you make a decision and then your entire life changes.

Having a clear mission and making sure you know that mission and making sure that mission comes through the company is probably the most important thing you can do for both culture and values.