Welcome to a new era of marketing and service in which your brand is defined by those who experience it.

The good thing about social media is it gives everyone a voice. The bad thing is … it gives everyone a voice.

To succeed in the business of the future we have to become the very people we are trying to reach

We cannot measure, what it is we do not know to value.

Social media is about sociology and psychology more then technology.

Twitter represents a collective collaboration that manifests our ability to unconsciously connect kindred voices through the experiences that move us. As such, Twitter is a human seismograph.

Welcome to a new era of marketing and service in which your brand is defined by those who experience it.