Welcome to a new era of marketing and service in which your brand is defined by those who experience it.

We live in a time where brands are people and people are brands.

Social media is less about technology and more about anthropology, sociology, and ethnography.

Information overload is a symptom of our desire to not focus on what's important. It is a choice.

Experiences shape experiences.

The good thing about social media is it gives everyone a voice. The bad thing is … it gives everyone a voice.

Welcome to a new era of marketing and service in which your brand is defined by those who experience it.